Wow, I never thought to look at Samsung's trust pilot score. I should have before I bought my phone.I bought a Z Flip 5 and I bought the extra care plan on top.At first, the store lied to me saying the reason I have call quality issues is because my provider has VOLTE on.So I walked over to the service provider store and they call a network technician. They inform me not only is this BS, that the phone in question has known hardware issues.With evidence in tow, I go back to the Samsung store and once I catch them in the lie, they admit it is a motherboard issue.Turns out it's so bad, no repair center has any in stock and is back ordered.So they offer me a loaner phone... except the loaner phone is the lowest possible spec phone they have. Not all my medical devices or medical tracking apps will work with it. Not to mention I'm just a few weeks away from giving birth and am relying on my phone to capture the moment with family who can't make it like my 82 year old dying mother. I also can't call 911 by the way.In the end all I ended up asking for was a credit to the care plan I purchased. Which I think was only $50 eventhough they owe me this repair and they even refused that.I also thought I came upnwith a brilliant idea. I called back saying why not give me a loaner phone, I'll keep my current phone until the motherboard is in stock or they have some sort of resolution. That would allow me to use my medical devices and apps AND call 911 if I have an emergency. They said no to that too... eventhough they in clearly in that scenario... win in every way possible.I am speechless. It's just... so sad to see that they don't care at all about treating a pregnant disabled woman so badly.
