I bought a high-end Samsung laptop with the manufacturer warranty. The laptop's audio suddenly stopped working altogether only 3 months after, so I contacted Samsung warranty claim which led me to their text customer support service. This service was the biggest waste of time I could've ever done. I had to re-explain 6 times with 6 different customer support technicians the problem and had to sit through their super basic repair suggestions like, "make sure your audio is turned on." After a week of texting with these support members and begging them to give me the information of a in person service center, the number for the service center they gave me was no longer in service. Samsung refuses to honor my warranty and sends me through goose chase after goose chase just to waste my time and save themselves from buying me a replacement laptop. NEVER BUY A SAMSUNG DEVICE.
