Terrible customer service and no flexibility at all! I've been using samsung for over 15 years now and I have never experienced this through to a supplier. I came to buy directly from Samsung as I had some discount and the phone I wanted was only available through them. Wish I didn't! My previous phone broke so I had to go on the customer service chat to get help to be able to log onto my account from a friend's phone. After being on there for 3h, being transferred back and forth a million times they couldn't help. Then once I managed to sort it with the help of a friend, I went on to buy my new phone the following day which took me 2 hours because they weren't accepting my details. Again, 2hours on the chat, with no positive outcome, not to mention that the phone was put on me twice!Then at the ckeckout I found out my phone will be delivered 1 MONTH (!!!) later even though it said in stock when I put it in the cart. As I received a great discount and I don't exactly have £1000 to spend on a phone somewhere else I made my peace with it. Then couple weeks in I found out I will be working different shift on the week of the delivery. Got on the dreaded chat again only to be told it isn't possible to change the address and I should cancel and place the order again and wait another month. So I thought I will try to change that with the delivery company the day before the delivery as there's usually an option for that. They told me that only Samsung can change it and they should be able to do so. On the chat again, being told it is not possible. By this time I was fuming and extremely disappointed. This is a simple process, no issue anywhere else but here. Customer journey should be easy and straight forward, not long winded and extremely difficult. I'm so unhappy and disappointed that won't be coming back here ever again, no matter what the offer is as it just doesn't worth the hussle and stress! Extremely disappointing from a huge company like Samsung!!!
