DPD driver refused to hand the phone to my wife while talking to her outside our front door, as "she did not react quickly enough and he already cancelled delivery on his device"! It did not even take a minute since she heard him knocking. Talking on the phone in some kind arabic he left. The order we found that day on DPD website as REFUSED ! Samsung says it takes about 10 days to resend the phone as they need to receive it back first from the courier. Knowing uselessness of DPD divers we do not expect the phone to be delivered again and after having reading other reviews we are now not even sure wheather not to expect problems with the refund.AVOID THIS COMPANY AT ALL COST!!!