Samsung’s lack of accountability is evident from its history of unethical practices. In 2022, the company was fined $14 million for misleading claims about Galaxy phone water resistance. By 2023, Samsung topped NSW’s consumer complaints list with 416 cases related to poor service, refunds, and warranties. My understanding is Samsung are doing a little better in other countries, Australian consumers continue to be taken for granted. When I tried to claim a discount prominently advertised under the Partnership Program, Samsung’s staff misled me repeatedly by diverting the conversation to an unrelated Shop App promotion. Their team demonstrated little understanding of the program, failed to clarify the advertisement, and couldn’t provide documentation to justify their claims. Even escalating the issue to the CEO’s office resulted in no resolution or accountability.This is no longer just about a discount. It’s about stopping companies like Samsung from misleading and dismissing their customers. NSW Fair Trading, unfortunately, acted merely as a messenger, failing to hold Samsung accountable. With no signs of improvement, Samsung seems poised to break its own record of complaints in 2024.I plan to escalate this to the NSW Civil and Administrative Tribunal (NCAT)—not for personal gain, but to stand up for fairness and transparency. If you’ve faced similar issues related to misleading claims, I encourage you to join me. A joint application strengthens our case, shares costs, and sends a strong message that Australian consumers will no longer tolerate such treatment.Even giving Samsung a score of 1 feels overly generous, but unfortunately, there’s no option for zero. Stay away from Samsung—I would never recommend them
