This washing machine has been tested by independent expert and is has two issues that Samsung have refused to acknowledge. (1) Door seal leaks, (2) Drum bearings wear out within a year of average use. This was screened on BBC One Show between September and October 2024. A company called ACL is sub-contracted to carry out repairs if within warranty. Technicians are inexperienced and look up troubleshooting on YouTube. An attending technician has said Samsung will not replace the door seal, and would rather they do not replace drum bearings as they have to "remain within budget". In other words, Samsung forbid them from carrying out costly repairs. ACL also do not carry out checks after repairs as they only have a very limited amount of time at each site. This has been raised with Samsung UK, but unfortunately ignored.
