I am writing to express my deep frustration regarding an issue with my Samsung Galaxy A20 which i purchased in 2020 and had no problem with the phone or the brand. My device is currently locked due to the screen lock (pattern), and I have been unable to unlock it for a few days now.I initially tried using the Samsung “Find My Mobile” service to unlock my phone, but to my surprise, I discovered that the “Unlock” feature has been removed. This has left me in a very difficult situation as my phone is now completely unusable, and I have important data on it that I cannot access.The removal of the “Unlock” function is extremely disappointing, especially since many users rely on this feature in emergencies. I have seen numerous complaints about this issue on various forums, and it appears that I am not alone in facing this problem.I kindly request that Samsung either restore the “Unlock” function in the “Find My Mobile” service or provide an alternative solution to help customers like me regain access to their devices. It is unacceptable for a device to become unusable due to a forgotten screen lock, especially when a solution was previously available.Please address this issue as soon as possible, as it is causing significant inconvenience and disruption to my daily life. I look forward to your prompt response and assistance in resolving this
