Our company invested in the Salesforce CRM just over three years ago, and it has helped boost our sales teams’ productivity and improve our internal sales processes. As a result, we do not think twice about renewing our contact each year. That said, we were recently mislead by Salesforce when we inquired about two of their marketing solution add-ons, Pardot and Datorama. We felt the initially quoted price for Pardot and Datorama was fair and reasonable, but we were thrown a curve ball when the contract arrived. The contract included “implementation costs” that amounted to nearly one-third of the total licensing cost, and these costs were never disclosed in the initially quoted price. This significant increase in the overall cost of our license was only disclosed after the signing of the contract. We trust this is not the way Salesforce wishes to conduct business with its valued customers, and we look forward to having them resolve this problem.
