Absolutely infuriated with Salesforce! Dealing with them has been a nightmare. It's mind-boggling how a company supposedly helping others in sales and customer support can fail so spectacularly with its own clients. We requested the cancellation of our Pardot subscription six months in advance, and despite confirmation by email from the account manager, they managed to mess it up.With an account manager musical chairs—changing four times in less than six months—and a slick move changing the product name from Pardot to Marketing Cloud, they slipped Pardot back into our contract without bothering to inform us. Six months of battling with Salesforce through a case, with minimal help from our account manager, and now they have the audacity to demand payment for a service we made crystal clear we didn't want.Their refusal to admit their colossal error, constant misleading information, and what feels like a blatant attempt at fraud make this a horrendous experience. Stay far away from Salesforce if you value your sanity and business.
