Like other reviewers I had issues with Billing. My recommendation is to stay clear of this company if only for billing purposes. We haven't used Salesforce in a few years. The person who got it is long gone (but email for contact purposes is still good) and the credit card used to pay has been discontinued. They did not reach out at all to say their attempt to invoice us failed. When we didn't pay (because we didn't know and the credit card is not active) they sent it to collections. We were told our account would stay inactive which would be good because we don't want the service or to be charged for it again. Our company can absorb the cost, but I'm sure there are a lot of smaller companies that this would be hard for. I'm pretty upset to that it was sent to collections with no follow-up before that from Salesforce. Don't risk getting charged for something, find another company.
