I was struggling with a new client payroll set up and Kyle Evans from Sage support team was extremely helpful , he did not get frusttated or annoyed with how long the issue was taking to resolve , he repeatedly helped me even when i was repeating the same issue to him , he never once made me feel like I was wasting his time , Kyle is a star and he even left notes on our file if I had the same issue again so the next sage employee would know how to help .