Our business need some custom Nominal Ledger reports updating for Audit purposes. Once our consulting partner confirmed that I would need to engage Sage and provided me the information to do so, the booking of the appointment was straighfoward and Keith promptly per the agreed time.Customer service was excellent, the requirement had been reviewed prior to the call and some research into the possibility had been throught through. Then we discussed the requirement to obtain clarity and went onto updating the output fields - all of which was successful, there was potential for an additonal report needing to be updated in the same manner and so any changes made we copied and saved for future benefit and within the confirmation period any queries resolved.Keith also went further, to help me understand some other reporting requirements i had thoughts and on realising this wouldnt be possible - offered a solution by using a different part of the system. We might need some more help arranging this data - but overall great service and really supportive. Thank you!
