I telephoned earlier today to seek assistance with payroll year-end. Michael answered the phone politely, asked the relevant security and asked how he can help me. I advised Michael the issue I was having. He informed me how to correct the error. Instead of just letting me correct the error on my own, Michael offered to stay on the line to talk me through the steps one by one. I am really grateful for his assistance and dedication in assisting me. At the end of the phone call he asked if there is anything else he can help me with me. He also asked about the pension module we currently hold. I advised Michael that the firm's director makes all the decision. He offered to send me an email to be forwarded to my director to look into it. This has been forwarded to my director. Michael requested for a survey to be completed if received and he proceeded to thank me for my call.
