My husband and I were booked for a March 23rd cruise out of Bayonne. As the date approached and the virus became frightening, we postponed the cruise because that was the only option. A few days later RC cancelled the cruise and offered a refund or a future credit at 125 percent. We chose the refund, but were denied. They insisted that we "chose" to postpone the cruise. No choice was involved. We had no other option a few days earlier. They just told us that their decision was final. We are out $4,000! After cruising with them for decades, this is how we are being treated. To say that we are outraged is an understatement. That is a great deal of money that they are taking from us. We are in our 70's and don't expect to cruise again given the pandemic and other issues with regard to health. RC repaid our trust in them by treating us like garbage. Furthermore, when I tried to tell my story on their blog, I was refused registration and could not comment.
