RC customer service is the worst I have come across, they brand themselves as always giving 5* service while that is true on the boat I am yet to experience an ounce of that through customer service. Royal Caribbean have decided to make it mandatory that all guests need to book an excursion to leave the ship on port days, as apparently this is government guidelines. This rules is made up by RC and they cannot share or prove any evidence where it says the guidelines, in fact the guidelines are saying the opposite. They have also stated this less than 48hrs before we cruise and most excursions are fully booked. You’ll also get told one thing by one member of staff and something completely different from the next. They will do nothing to help you resolve a query, everything is by email. I have been waiting on email acknowledgements or even a reply for 4 weeks. I want to upgrade my room, my ship holds 4,000+ guests, currently sailings are capped at 1000 guests. I am being told I cannot upgrade as the is ship full. Are they jokers? Also the gratuities are insane, cruise fare, drinks & food packages, events everything has an automatic gratuity in the cost. Each guest is charged £15 a day by sea pass as an obligatory gratuity, every drink I order that I have already paid a gratuity charge on is then added another 18% gratuity per drink. Also the nerve is then they hand you a tip book and envelope every time you order something. Does RC even pay their staff? as 70% of my cruise is just gratuities. I’m going to escalate as much as possible, as this experience is definitely not relaxing
