Made a booking with royal Caribbean on "Wonder of the Seas", using a FCC. The Certificate clearly states Royal Caribbean Cruises Limited, Coupon Redemption.The booking was taken and the Certificate refs given.The final invoice showed no deductions had been made.3 weeks later, numerous telephone calls, emails and frustration, told that whilst the FCC was valid, it only applies to Celebrity Cruises.Although telephone calls are recorded the "customer Service team" have made no attempts to review and resolve.Sailed with both Royal Caribbean and Celebrity Cruises numerous times (at least twice annually for the last 7or 8 years.Great ships, Absolutely terrible service.When Cruise line want to recover from the problems of Covid customer service should be first on the list.Flights booked and need to make final payment.No UK contact points. Very, very poor
