We were booked on the Royal Caribbean (RC) Odyssey of the Seas for a trip from Rome to the Greek Isles from 26 June - 04 July 2022. We were required to produce a negative Covid test taken no more than 48 hours prior to boarding. We were already in Italy and went to have the test in Florence and were very surprised that it came back positive. We had to submit this information online and, within seconds, received a terse 2-word response, "Boarding denied." As we now had no accommodation and having tried various means to contact RC and the ship, we had no choice but to fly back to South Africa. On return I completed the form on their website twice, 28 June and 01 July, but have yet to receive any more than the automated response saying that they had been received and that someone from RC would contact us, A week later and we are still waiting. We have received not a single message from RC except to ask if we are enjoying the cruise. They don't even seem to know that we never boarded the ship. Ph nos were either said to no longer exist or would simply cut off. Such shocking service from Royal Caribbean.
