royalcaribbean

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Integrity!

After we disembarked and got back to the airport following our cruise, my wife realized she left her wallet and wedding rings inside the locked safe in our stateroom. We immediately called RC and were told we would not be allowed back on the ship and needed to fill out a lost and found report online. I'll spare you the details, but within 5 days, and after a brief communication mix-up, I was contacted by the Executive Office of RC and our valuables were on their way back to us. I would like to thank Executive Mr. Geno Bell-Floyd and Royal Caribbean for their professionalism, integrity, and trustworthiness and for how this situation was handled.

5
Date of experience: Apr 26, 2024