Extremely Upset-Lied To and Left Without ResolutionI am extremely upset with our recent experience with Royal Caribbean. After fully paying for our cruise and confirming our booking with valid receipts and flying from NJ to Florida , we were denied boarding at the port with no clear explanation. Despite multiple reassurances from staff that everything was in order we were not allowed to board. Staff assured us our luggage with my seizure medication would be returned to us before the ship departed, this did not happen.We were left stranded, confused, and without our belongings. The lack of clear communication, and accountability was shocking. They refused to give us any documentation that we denied board and a refund was issued ( which they said was done, credit card company said otherwise) Being misled and then left without any support or follow-up is unacceptable. Customer service reads from a script and couldn’t get any answers from them as to way this happened
