Want to be insulted...Use the phone, contact us option.You have no choice other than to speak to a machine - There is no human interaction to get through to someone.. You can't push 1 or 2 You have to humanely interact with a machine.Absolutely insulting to my intelligence.I don't know if you speak to your fridge or washing machine - But you HAVE to speak to a machine here, that is portraying human empathyIT's A MACHINE...!When it says "sorry" or "I don't understand"How can it be sorry??How can it understand??Very insulting to people in general, if the wiring can't understand you or you don't interact with the machine it cuts you off.I know the BS will come back it's industry standard - It's insulting & degrading to make people do this with a machine.Why have you removed the human interaction to get through to another human??
