Where to start? I downloaded the app on my phone on the 5th January and paid for a full years subscription.I setup my account and linked it to my business bank account which all went smoothly. I then needed to add some manual transactions and this is where things went wrong.After adding a manual transaction the balance updated so if the transaction was for £11 the balance showed as £11. If I then closed and reopened the app, the balance doubled to £22 and stayed like this.Every single manual transaction was initially being counted correctly but upon refreshing the app, it counted it a second time. Removing the transaction corrected the balance but adding it again caused the same issue.I reported it to support who got me to do the usual uninstall the app, reinstall, exporting and sending them my transactions etc but nothing worked so they escalated it to the "backend team" who have been sitting on the issue for A WHOLE MONTH.I keep getting automated emails saying I'm due an update on a given date only to either not get the update or for the update to be, you'll get an update in another week. I've called them several times for an update and surprise surprise, there is no update and the team handling it cannot be contacted nor can I be put through to them and there is no escalation process.Imagine that, an accounting app that cannot properly add numbers together?!!I then unlinked my bank account and this still showed as part of my balance despite the transactions being removed successfully so my balance was never correct at any stage of using it.Tried to post on their community page in case anyone had found a workaround and got to the end where I needed to upload some screenshots, wouldn't let me, just sat there spinning, tried to post the question without pictures and "error 404" and I lost everything I typed.So I have now cancelled my account and asked for a refund but given my experience so far I'm not holding out hope in the companies ability to do this. The level of incompetence is absolutely astounding, I even posted on X about it several times tagging QuickBooks and it took several weeks to even get a reaction to that. Appalling software (that cannot accurately add numbers together) and awful customer service, although I will acknowledge the staff themselves were very professional and courteous, but they are a layer to prevent the real people looking at the problem from having to deal with the customer which is unfair on the front line staff.And for clarity, a friend of mine also signed up for the same service but they do not have any manual transactions so they haven't experienced the issue, but when I asked them to add one, bingo, the same problem for them as well! What?!
