My wife and I purchased a package of 10 lessons with a teacher. Shortly after, the teacher refused to continue working with us. I contacted customer support several times requesting that the funds be returned to my platform balance so I could use them for another teacher.Instead, without my consent or prior notice, a support agent refunded the money to the card originally used for payment. The problem is, that card no longer belongs to me – it was a corporate account from a previous job, and the bank refuses to return the funds.The support team admitted that this was their mistake but took no real steps to fix it or offer any compensation. As a result, I lost $170 due to their error, with no way to recover it.This experience has been extremely frustrating and disappointing. I strongly advise against using this platform – not only was the service unreliable, but the handling of financial issues was careless and irresponsible.
