Preply activated a recurring payment without my consent, violating EU transparency laws. When I contested it, support assured me I’d be refunded. But then they only issued a partial refund. When I asked explanation they cited non-refundable “administrative fees”, which was never been told to me by the Customer Care chat. That’s against EU consumer rights, where all deductions must be clearly communicated, so the customer can make an informed choice about the refund. This reeks of shady, US-style practices with hidden charges and no transparency. They should learn that in the EU there are a couple of Laws protecting customers. I’m filing a police report and disputing the transaction. Use Preply for the first lesson if you must, then arrange sessions directly with the tutor to avoid being scammed by their fees.
