As a tutor I expected better from Preply, however unfortunately the platform allows students to treat tutors with utter disrespect, ignoring it's own terms and conditions of use in order to take more money. Absolutely disgraceful customer service from a company that takes 18% commission from every lesson from every tutor. Preply didn't care that a student hassled me for a FREE external lesson outside of the Preply platform because the student missed the lesson they booked only 2 hours prior...almost expected me to complete the lesson for free regardless. Not only is this bad practice, but it is a complete waste of a tutors time. When I brought this to their attention because the students mother left a bad review because I don't work for free, Preply couldn't care less and acted as though I should just do what the students mother asked and work for free. This is the most absurd thing I've ever heard. Preply, I'm not a charity and I do not work for free!!EDIT: So I contacted Preply again at their request in their reply below, however as it turns out this is EXACTLY their usual standard of service and fobbed me off AGAIN! Telling me my issue was unresolvable. Preply...you are a complete JOKE!...and jokes are best shared on social media. You leave me no choice!
