Awful, Awful, Awful,I wrote to people who are looking after PorscheMatthias Murkisch and Marcus Eckermann and none of them were interested to talk to me as their customer and passed me back to customer services and customer services passed me to showroom.Please see below my experience with themDear Mr Mueller,I am one of your Porsche Customer in UK,I would like to share a story with you as I think this is important to Porsche reputation.My wife and I were living in Hamburg, Germany because of my job, I had a pleasure to meet some of your employees due to the nature of business I was working at(Sport)They were such a big influence on me that as soon as we moved back to UK I decided to buy a Porsche in 2016 from Porsche showroom in Hatfield.From the beginning due to the fact that my daughter is suffering from Blood disorder I asked them to ensure 110 point checks has been carried out as I can not afford to allow the car let my family and I down due to the nature of her illness and if she fell ill, we would face with big problem. Hatfield showroom assured me that the car has been checked and has no issue.On the night of picking up the car I found a Chip on front screen which sales agent kindly assured me that they are happy to change the screen.Not even later than 48hours during Christmas time I realised rear heaters are not working, bluetooth not functioning/ constantly calls were failed, Satellite navigation wouldn’t function to 100% and tyres were making awful noise.I asked Porsche for help, for 11 months almost every week I visited the workshop as they were saying there is nothing wrong, I sent them photos, videos and some of staff even were agreeing that the car has fundamental issues up to the point that car engine light came up indicating there is an issue with the car engine. my wife and I were expecting second child, once again after few weeks being in curtesy car they told me to come and pick up the car and if this time something goes wrong they would refund my money and allowing me to choose another car. On the day that my son was born , hospital released my wife and our baby, once again car engine light came up with warning , I called the Porsche immediately to ask for help which they did nothing and I had to travel 20miles with my new born baby and wife hoping that the car doesn’t stop middle of motorway. Finally after a month battle with the Sales Manager, I managed to reach the agreement with them to take the car back and help me to find a new car.At the end of November 2017 beginning of December they gave me a choice of only 2 car which I chosen one of them, please be aware up to this point despite the fact that I requested many times to either speak to showroom principle or Managing Director, no one made this happen until I refused to speak to sales agent or sales manager.I must say UK Porsche customer service were involved and up to certain point they were helpful.I was really scared as I had really bad experience, on the day that I went to pick the car up, I found below:1. Big scratches all around the car, clearly the car had an accident and they did not even attempt to repair it2. More than 5 chips on front screen3. Spare tyre in the car was missingOnce again I had to ask them to look at above issues to be rectified After almost 2 months I received the car registration document from DVLA, and I realised the plate number on the car is different to what is in document. This made me really worried and I had to write to DVLA but they responded that such car does not exist in our database and you need to ask Porsche to provide you with proof of purchase, I immediately contacted the centre manager to ask for advise and he came back to me by saying, “I am sorry, we install a wrong plate number on your car, at least if you had a speeding ticket then you don’t need to pay as plate number was wrong” I was really angry with his gesture, I was absolutely shocked that principle of Porsche showroom allow a car goes out of his showroom with wrong number plate, lack of attention to details and putting my family and I in risk by installing wrong plate number on the car. This is a serious offence in UK and in case of accident my insurance would not accept my claim and more importantly they wouldn’t be able to identify us in case of injury as there were no link between car and our address.Now almost 3-4 months passed I called several time and sent several email to centre manger stating below issues:1. Stop/ Start not functioning accordingly2. Car ignition has an issue, starting the car has delays3. At the point of pick up, I mention there are stone chips in front screen and now one of them cracked(Mark Goody replied prior to examining the crack,” this must be new one contact your insurance”)4. Tyres are making squeaky noise, once again centre manager responded ” Car must be dropped in”To be honest and frank with you Mr Mueller although I am a big fan of Porsche the same time I am disappointed by the level of service, attention to detail and care.I am really sorry for lengthily e-mail however I thought you should be aware of my case and maybe you could support Porsche UK customer.As a loyal and paying customer I am interested to hear your point of view on above case.
