Pre-Ordered PS5 cover plates - upon ordering , received an order confirmation and order number - a few weeks later, received an email saying that they were getting ready to ship my plates and charge my credit card. I was charged 60.51 for the plates. tried to get tracking info, but Playstation store order status keeps saying order does not exist. Tried to contact Playstation direct chat support, Jose E said he couldn't find the order and abruptly ended the chat after saying that if I call my bank and reverse the charges, my PSN Account will be banned as a security measure. I will never order anything from Playstation direct EVER AGAIN.
