Sent my faulty PS5 to Sony, in warranty for a disc drive fault. When they received it they told me the whole console was water damaged beyond repair and I had to pay £250 for a replacement console. I argued this repeatedly as my console had never even left the tv stand. This took weeks to resolve. Eventually after a lot of stress and emails back and fourth they were “kind enough” to replace my console as a “gesture of good will”, which is what should have happened in the first place anyway. I tried to complain about the whole thing and every time I emailed they just told me they couldn’t tell me what had happened and that they were sorry. No excuse for how my console was suddenly water damaged beyond repair. I wish I had just paid for it to be repaired privately rather than the stress of everything I went through. A very frustrating experience.
