I couldn't even get through to a bot on their customer service website except once today, all day. Presumably 10's of thousands of other people were unable to play their COD3 game as well, as I constantly got told to try again later! I paid good money to get this game early, including the disc itself so no online downloading one would assume. I only wanted to play the campaign anyway so I assumed no online service was needed right? Nope! Even with the disc, and playing the campaign only, they required me to log into their network. As I never play online and haven't used the network in 4 years, I was not able to get past their 2 factor authentication as I've changed phone numbers since then. I spent the entire day trying to get my account recovered. No option to use email and absolutely no solutions except to contact them online. Ever heard of security questions Sony? Truly ridiculous and I'm pretty pissed off right now. The one time I got through today, I was 154th in line to "chat" with a customer service agent, but when I got to number 18, the system seemed to crash altogether and I was never able to get as far as being in line again. Given it's a holiday weekend, I suspect I'll now have to wait days to sort this out. If I ever gain access, I'll play this game and then sell the stupid system. Xbox here I come. They're selling the game so they should have been prepared assuming they even cared about their customers, which is seriously in doubt.
