If their software and hardware works, it usually is ok, but as soon as anything breaks down (even if it's their fault), you can only expect to be ignored and left in the dark.I've had an issue with Google Home and linked devices (which are operating perfectly on their own, and have traced the error back to Google's services) and since raising the issue over a week ago... Nothing has happened. Despite a promise that they would even just acknowledge the problem within 2 business days. I would say the customer service is terrible, but there isn't any to begin with! Not only do they keep creating second rate software, they refuse to own up when it goes wrong and refuse to fix it.
