I placed an order on 25 May 2025 (Order #396689) and paid €30.37. Unfortunately, I have still not received the package.I’ve contacted customer service twice and provided all the required details, but only received automated responses with no real update or solution.I understand delays can happen, but it is the lack of communication and responsibility that disappoints me most. If this had been a gift or urgent need, the consequences would have been bigger.I still hope the company will follow up appropriately — but until then, I want to share this experience so other customers know what to expect.Sophie Azadgar
