Totally concur with all the negative reviews on here. Smart tv stopping connecting to wif fi. Was told it needed a software update and this would be sent on a memory stick. It never was so did it myself. Few months later stopped connecting again. Told software was up to date and tv needed reinstalling. Did this but it made no difference. Said he would call me back to check. He never did. Called them again to be told the problem was their server affecting many tvs and it was being worked on and the tv would eventually be re-connected. This sounded a load of bull as there was nothing about any such problem on their website nor anything on the web in general about it. Needless to say it is still not connecting many days later. Seem the phone operators either don't know what they are talking about or just tell liesSent am email complaining. Just a standard reply saying it will be looked into. Then unsurprisingly nothing.I am surprised that a reputable long established company such as Philips provides such shocking after sales support when most companies - apart from the always awful Currys / PC World - usually provide excellent support these days. Also most companies have a feedback survey after every interaction with them, is it just a coincidence Philips don't?Only solution is to never purchase any of their products ever again.
