Philips used to have a stellar customer service, unfortunately it is far from being the case now!I'm a huge fan of their sonicare diamond clean toothbrushes, unfortunately, while the product is excellent at the beggining it breaks all the time! These toothbrushes have a maximum of a two year life span and when you know the price of it, it is ridiculous! Philips used to replace easily the broken products and to reconduct warranty on the new products. No longer the case! My replacement started acting weirdly after only a year and a half, the toothbrush is noisy, unefficient and start vibrating and waking up everybody in the vicinity on his own in the middle of the night! When I contacted them to obtain a repair or a replacement as I have an email from them saying that my warranty was reconduct they refused to do anything and just offered to buy a new one with the promo they are offering to every customers. It is a shame. You can;t position yourself as a luxury brand and the best toothbrush on the market and offer a customer service that is so bad. I would recommend to avoid their products at all costs if you are not willing to buy a new one every year!
