I purchased a 75 inch tv. The TV turns itself on and off and the volume goes in and out. I contacted customer service (CS), was told to not worry, a software push was coming soon to fix this issue within the next two weeks bevause many users were reporting the same issue. Two weeks go by, I reach back out. I am told they cancelled the software update and that they will not repair my TV , instead they discontinued the line of TV's. Their warranty merits a full return, but I have to supply the box. I asked them to send me a box because who has a massive box for a 75 inch tv? They tell me they do not have any spare boxes to send me and that it was my problem to figure out. One representative also accused me of breaking the TV, when I reminded her it was a software problem not physical damage, she ended the online chat! Fortunately I saved it for my records. Philips outsourced their CS to the Philippines. I told them a return would not work, I bought the TV on black friday, so I received a good deal on the TV and could not buy a comparative TV for the price from another company. Philips sells other 75 inch TVs, but would not replace mine with any other model that they sell. They discontinued the model they sold me so I couldn't get a replacement model of the TV I bought from them either. Truly an unethical company that failed to take responsibility for selling a faulty product. AVOID AT ALL COSTS.
