Had to put one star in order to leave a review! Purchased an airfryer XXL with fat reducing technology. The part called ‘Fat reducer’ cracked. This is a plastic part inside the unit. Manual states that it is to washed in dishwasher and the unit has a 1 yr warranty. Also states that the airfryer is not to be used without the fat reducer. Called Philips customer care numerous times! They sent out a basket (not the broken part). Called again and got someone who said part is not under warranty. Called again and told that they will elevate this and someone will call me back same day - 2 days later no call back! SO DISAPPOINTED in their customer service! I now have an airfryer that cost me close to $400 just 6 months ago and I can’t use it. The part is not even available to purchase. Do NOT buy Philips products as you will not get any support.
