Philips are normally synonymous with quality as a brand but as you can see from the other reviews this has been obliterated.My case is with their beard trimmers. There is a fundamental flaw with the product design which means that when you remove the clipper head the small plastic clips that hold it on are prone to breaking.THis isn't a one off and more fool me for purchasing the same product again but it has now happened three times! I'm not an unlucky person either. If you check their own web site it is laiden with negative feedback about this and yet they have not addressed the issue.They know there is an issue but it's obviously not financially viable for them to recall the product even though it's been going on for years. Even their new version of the new model of the same type of product has the same issue. It's an easy fix with the use of metal clips instead but again this would cost too much for them.For a £90 beard trimmer I expect more and to the customer service won't even respond to support requests.I tried to source the replacement part (just a bit of plastic) and they wanted £30 + delivery!
