The Phillips comapny has one of the worst customer service representatives I’ve every dealt with. A female executive representative advised me that she was the final decision on a defective product that a senior VP assisted me with. The product failed again and she wouldnt back it up and denied a warranty after I showed all of the emails from him and our correspondences. She said he is no longer in charge and her decision stands. I hope she has been fired as she was a terrible representation of the Phillips company. I didn’t receive a tv replacement so I threw it out l. I have not and will not buy any Phillips product (including light bulbs) since as the new management doesn’t stand behind the product or customer satisfaction.. Horrible. Avoid product and be weary of warranty or lack therof.
