I purchased my second steam iron from Philips after my first one broken down after the warranty expired, oh was that a mistake. The second steam iron I purchased was faulty after first use, it leaked water and did not iron the clothes (RRP $750). I unfortunately was diagnosed with cancer and when I contacted Philips after my treatment which was 10 months later and I agreed to have the iron returned for assessment so that i could receive a replacement. The iron was repaired, most major parts were replaced. I refused to picked up the faulty iron. I was in contact with philips via messenger and after constant back and forth with messages I was then informed and directed to go back to the ‘Australia’ site of which actually isn’t Australian customer services at all but overseas call centres!We are in May now and since returning to work I have had to borrow an iron since Jan. To say I’m fuming is an understatement and a complete waste of my time. I am lodging a complaint with consumer affairs as I was sold a defected product and I have video evidence to prove it, along with the service report provided from the repairer. The repairer told me over the phone that the type of repair my iron had was what they expect from an iron which has had long term use and they could see mine was in new condition. I expected a replacement which is what was discussed when I first called or a full refund for such a defective product - won’t be buying from philips again and have decided to enter my disappointment on as many websites so that others don’t make the same mistake as I did.
