I placed the order for their coffee machine and the payment was taken and everything. I was waiting for the delivery which was suppose to be 4-7 days. When I didn't receive the order, i contacted their customer service. Only then I got an email after 9 days saying my order has been cancelled and no explanation was given. The product I checked on their website was and is still in stock. My refund they said will take another 10 working days!