Model no: HD3027/62Bought a Philips rice cooker at 2018. Within few months of usage, spoil. Bring it to service Center to exchange. Now I want to cook rice.. it blinks from cook to keep warm whereby the rice is not cook at all. I call to Philips for technical advice to troubleshoot. The customer service officer name as “Maire” told me May due to malfunction. I also know it May be faulty hence I ask for temp solution. She can’t advise me anything for troubleshooting and recommends me to either walk-in or schedule pick up for technicians to access. That cost $40 for labour cost exclude delivery fee or any spare part cost. I would rather purchase a new one. I will never buy Philips products. It is not durable and e customer service officer not able to think from customer point of view. It is so frustrated that e cooker keep spoil. Truly disappointing as Philips is a reputable brand.
