They do not honour warranty claims. I've been trying to get my broken air purifier fixed for 6 months now. It was under a 2 year guarantee. They just ignore your calls and emails. Absolutely unbelievable customer experience. I will never guy Philips again. I have driven out to their service centre 4 times now, 50 mins each way - at their request. I have requested a replacement machine and they won't respond to my request. I can see they open my emails but don't reply. I have lodged a complaint with Consumer Affairs.
