I was given an older model tv, and it works great! The remote is starting to lose function with some of the buttons. I ordered a remote from Amazon using the model # from the tv, and it didn't operate the tv. I ordered another one and it too does not work. I have called the customer service number and was told that it's an older model and I had to call a different number. The number that I was given just answers with "this number is available for your business use." I found live chat, and the agent told me I needed to call the customer service number I had already tried and was told to call a different number. Chat told me this because this was their oral care chat. It doesn't say that's what it is for when you find it. All I want is a remote to work. I will be purchasing a universal remote and use it until the tv quits working. When I buy a new tv, it won't be a Philips. This saddens me because I always thought highly of them. But, not being able to get help is frustrating.
