I placed an order in early December but realized my spouse had already purchased. I filled out the customer service form on the same day to cancel before shipping. Despite saying they respond within 24-48 hours I never heard anything. Filled out the form again. Nothing. The item shipped anyway. I put it in the mail using the smart label and now it has been two weeks and there is no tracking, nothing. I called CS who were not helpful and when I asked why no one responded to their form, she said they only answer phone calls. I told her they need to correct their website then because it is a lie. I will never spend my money with this company again.
