My small business has been using Paypal for 10 years-- during which time I have paid them thousands of pounds in fees (that keep inexplicably rising). Recently a vulnerable client made a payment that for some reason did not go through but seems to have permanently been labelled pending-- the money is out of his account, but not in mine. I tried- four times- to discuss with Paypal and at least get a name and contact for my client to contact PayPal. After multiple chats with a bot-- and with incorrect responses to my simple request for a contact, I was told: 'We can not change the information we have already given you...you can call us by selecting Contact Us' (not true-- it is only possible to get into a multi-day chat) we do not offer account managers or specific contacts as our team is all fully trained business relation experts.' I guess so fully trained that they can't actual talk to a client. ....
