I contacted their call center. And after the agent's initial spiel, I heard nothing more. I kept saying hello, hello and it looks like I was talking to a ghost. So I decided to stay on the line, hoping he would eventually talk but to no avail. 10 mins had passed and I got nothing. The agent then hung up on me. 10 mins of my time, wasted. I called again and when I thought I got connected to an agent, the call dropped. Terrible customer experience!!!! After I made this review, someone from the team contacted me only to clarify what my original question was and without empathy nor apologies. I still needed to spell the word apology for the agent to say it. But, isn’t it supposed to be a common courtesy to empathize with the customer if she had a terrible experience with the company? I appreciate that someone reach out to me, but I personally think, they really need to work on their customer service. Getting the customer to buy is one thing, but keeping the customer is another.
