I've been trialing this software and have come across an issue with it. I have tried using their chat system 4 times (it timed out and closed automatically while "waiting to connect to the next available agent"). I also put a post on the community forum and raised a support ticket.No response whatsoever after waiting several days.Unfortunately this means that I have been unable to evaluate it properly as the trial will end shortly.Based on this and the lack of support I can't recommend unfortunately.