parallels

4.5
4.5 from 1.5K Reviews and Ratings
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PAID but No License, No Support

Received Activation Code after posting the below comment to Trustpilot. (They said it was sent earlier but I have no evidence of that.) I am glad they got back to me, but wish it had not gotten to this point. Simple access to a responsive Customer Support is much better for everyone.*****************************************************************I purchased Parallels for my M1 Mac Mini. I paid for the application and received my registration key online (not printable in anyway). It was on a website page that I was forwarded to after I paid. I wrote down what was apparently a wrong number and entered that into the key space. The website told me that was the wrong kind of number, so I tried to go backward but that original page would not reproduce. I’ve paid, but am “not licensed” and my trial 14 days are about to run out. I have sent many messages to Support but have not received my reg key. I have called multiple times but “all the agents are busy, try calling back later” is the persistent message. I can’t get what I have legitimately paid for. Where is the customer support?

2
Date of experience: Aug 26, 2021