I had the worst experience ever with pandora. I have received for mother's day a pandora bracelet with 2 shining clover clips (40 pound each) after one week, i have noticed that one of them was gone. So I went to pandora swindon store and i was told that because i can not proof that the product was faulty there is no way to put a claim. and they suggest me to call Pandora oxford circus (london) where the present was originally bought. one month after that situation I have lost the 2nd clip. so I was really disappointed and i put a claim in pandora website. SO far i did not received any feedback from that claim.So my husband went back to pandora London, and they received the claim and supposed to forward it to the regional manager, who so far did not reply. so, is that what we call customer service? i do not recomend Pandora at all!! the worst present ever!
