Appalling. 1 star because they gave a refundI purchased a £100 e-Gift card in the 8 April for a friends 50th on the 13th. How long does an email take. 2 calls to chase up and re-route to me - even though emails were correct - and still nothing. Until I finally complained so strongly they refunded. Maybe dealing with Mumbai/India was the issue! The complaint handler that refunded was very apologetic but this should have been so easy and NOT getting a present to my friend for her special BD - totally unacceptable.
