I ordered 5 items online in the sale, 2 were for a birthday gift. The order went through no problem at all and I checked my bank and the money had been taken. I was so excited for them to be delivered on the 5th of January. The birthday was the 7th of January so plenty of time to get them wrapped and delivered to the birthday girl. I logged in to my Pandora account on the day of delivery to see if they had a time only to find out they had cancelled my order a couple of hours after me paying for it. They didn’t bother to send an email to let me know they had cancelled it because that is the kind of customer service Pandora have. I was shocked when I saw the cancelled order. I thought surely they must have emailed me so I checked my spam folder and my trash just in case I deleted it by accident, nothing. I obviously wasn’t good enough for them to let me about what they had done.I contacted Pandora through online chat and explained my predicament. The customer care team tried to tell me they had a problem with taking the payment. I can assure you the payment HAD been taken and now I’m having to wait to get my money back. They then blamed it on the items going out of stock while I was trying to pay for them. If that’s the case it doesn’t let you go through with the transaction. I have ordered from Pandora enough times to know what happens if something goes out of stock during payment. If that was the case why take my money. It’s not really the fact you cancelled the order, it was the not informing me you had done so. I’m so angry at them, for such a large company to treat customers like this is appalling. Just let me tell you Pandora, NO business is too big to go under if you treat your customers like 2nd class citizens. It’s the likes of us that took you where you are now and if need be we can take you back down again. A little piece of advice Pandora, treat your customers well and we will come back to you over and over, treat us like dirt and you will choke on our dust as we bypass you and purchase from a better company.
