Ordered my new partner a Christmas present from here and as like the other negative reviews experienced the exact same issue. Money was taken from my account on the 5th December then never received anything, as I paid through PayPal it said I would be notified when the order had been processed, I gave them the benefit of the doubt with corona and left it before contacting them, with time ticking down I emailed them to look into what was happening and left it the period of time they asked and followed up. It actually took me taking to social media to shame them into responding, I got a very curt reply telling me I had cancelled the order. They wouldn't accept that they were in fact wrong and told me I would have to wait until the new year to get my money back.I spoke to my bank who said the money had indeed come out of my account and was awaiting to be claimed by Pandora, I spoke to PayPal who confirmed the same, eventually after about 4 hours I managed to speak to a human who assured me they would rectify the problem and I would receive my order. I received nothing until I chased them for them to rather rudely repeat that I had cancelled the order and they refused to accept that they had not requested the money and in fact the issue was theirs. They then restated the money would not be released until the new year. I ended up running around talking to PayPal and my bank to get my money back, I received an email 2 weeks after all this to say they had cancelled and released the funds.The company are shockingly bad, their customer service is appalling and the attitude of the staff leaves a lot to be desired.
